Submit or Manage a Claim

Please note: All claims must be submitted online.

Please fill out the details for a single perceived Construction Defect/Deficiency, only providing information on that one issue. You will be asked to provide a photo and specifics on that item.
If you have other issues to submit, you may click “Yes” at the bottom to identify an additional Construction Defect/Deficiency to report.

If you have any trouble completing this form, please contact us at customersupport@pwsc.com or 1-800-850-2799.

Complete the Form

Address of Home (Number & Street)(Required)

City, State, Zip Code(Required)

Close of Escrow Date(Required)

Month

Day

Year

Master Plan Community Name

Project Name

Warranty # (if available)

Owner 1 - Last Name, First Name(Required)

Owner 2 - Last Name, First Name

Primary Email Address(Required)

This field is hidden when viewing the form

Former Email Field (DO NOT USE)

Phone #(Required)

If the issue is not a Construction Defect/Deficiency, briefly describe the situation and skip to the Signature below.

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.

Have you contacted your builder regarding this issue?(Required)

Date Builder Contacted:(Required)

Month

Day

Year

Builder's response to the request:(Required)

When did the condition start?(Required)

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB, Max. files: 3.

Have additional information? Upload documentation here.

Drop files here or

Accepted file types: jpg, gif, png, pdf, doc, docx, zip, xls, pages, heic, mp3, mp4, Max. file size: 300 MB.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have another Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If the issue(s) is a warrantable condition, state how the condition fails to meet the performance standard(s) and associated tolerance(s) as outlined in your warranty. It is important that you reference the relevant standard and tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Do you have photograph of the specific defective condition attached.

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have more Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Your response here...

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

Your response here...

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

Your response here...

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Your response here...

Do you have photograph of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have more Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Do you have photograph of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have more Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Your response here...

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Photograph of the specific defective condition attached.

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.